Hearlinglife Somerset, NJ, USA
Dec 11, 2018Full time
As an essential member of the Healthy Hearing Call Center team, the Customer Support Agent assists in lead generation efforts for hearing clinics listed in the Healthy Hearing directory to increase the company's overall revenue. Customer Support Agent - Outbound Specialists are responsible for taking inbound calls from prospective patients and calling hearing clinics to facilitate the setting of appointments. Reporting to the Supervisor of the Healthy Hearing Call Center, they will assist in increase the number of appointments set at hearing clinics with prospective patients who call through Healthy Hearing. Interact professionally and politely on the telephone with prospective patients and hearing clinic staff. Maintain accurate records of calls and outcomes in the computer systems. Take inbound calls from prospective patients and conference the calls to hearing clinics to facilitate the setting of appointments Make outbound calls to hearing clinics and prospective patients for appointment follow-up. Meet minimum number of outbound calls per hour and/or minutes on phone calls per shift. Schedule appointments accurately based on customer protocols or conferences calls to independent hearing clinics. Book and track appointments in multiple systems. Answer customer questions. Communicate and explain the value and benefits of using the service. Maintain patient privacy in compliance with HIPAA federal guidelines and practice policies. High School Diploma or GED required. Professional and proactive customer service skills. Excellent phone manner, strong verbal and written communication skills. Planning and organizational skills. Proven listening and closing skills. Ability to work independently. Prior outbound call center or tele-sales experience is preferred. We are an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.