9 Customer Service/Call Center jobs

DHL is hiring Customer Service Advisors located at our Customer Relations Center in Tempe, AZ:  1910 West Rio Salado Parkway Tempe, AZ  85281. As a Frontline Customer Contact Advisor, you will be responsible for providing superior customer service to our DHL Express global customers! Enjoy the flexibility, innovation, and fun we encourage and promote in our work environment.  Our corporate culture is about personal commitment – to our business, to each other and to our communities.  DHL is dedicated to being a great place to work.  In addition to competitive salaries, our employees enjoy a range of programs, services, and benefits that bring the best to their personal lives.  Key Accountabilities: Develops and directs overall order and service-related activities for DHL’s Customer Service function. Implements resolutions of customer account inquiries. Provides a variety of support duties to our customers.  Ensures accurate information is provided to customers in a professional manner.  Responds to inquires primarily through phone contact with customers.  Fields a high volume of inbound calls while promoting and selling the company’s products and services all in a timely manner.  Expected to de-escalate tense situations in a courteous manner.  Confidently and skillfully provides the full spectrum of DHL services such as booking enquiries, shipment supply orders, shipment tracking status updates etc. to all parties contacting DHL via our 800 number.   Requirements: HS diploma or GED required. (Some College Coursework Preferred) High level computer proficiency. Customer service experience. 1-3 years preferred. Strong communication skills (both verbal and written). Flexibility to work full time during our hours of operation: M-F 5:00am-9:00pm and Sat 6:00am-5:00pm This role does not offer relocation assistance COMPANY BENEFITS INCLUDE: On-site gym On-site cafeteria Monthly incentive plan based on meeting performance goals Excellent Medical/Dental package Paid Time Off Fun events and activities Career advancement Tuition Assistance Retirement Savings Plan (401(k))  We won!  DHL Express has been awarded with the Global Top Employer for 2015 and 2016 and 2017!  And it was no easy task.  To win this award we needed to not only show that our company practices and culture stood out from the competition, but that we have a global presence; luckily something that’s not all that difficult for the Most International Company in the World.  DHL is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.  The EEO is the Law poster is available here.  http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf   

Role Overview The sales development reps we hire are engaging, professional, and hardworking. This position will be representing Danley Electrical and Generac at a mix of industry trade shows, community events and in-store positions to effectively produce leads for the Sales Engineer Team . If you are a person that has a good work ethic, please read the following details about this position opportunity. Compensation: $18/hour with Bonus opportunity Job Type: Full Time   Visit our website for more details on our organization:  https://danley911.com/careers/ Responsibilities Ability to generate new leads that fit within our ideal client demographics. Build rapport quickly, typically within 1 minute with an approach that suits your style and character Engage with customers to collect vital information and record in our CRM Set and record Free In-Home Consultation appointments with customers in the moment Nurture leads into the sales funnel that preps and qualifies them for an in-home consultation call. Maintain relationships in order to retain their business and possibly earn referrals. Work with the rest of the sales team to create an environment of teamwork and meeting goals. Work with Sales Manager to develop yourself and become a better rep. Continuous training will be provided as new product and industry information is available   Requirements No experience required but 1-2 years Sales Development experience is preferred          Talented with verbal communication skills Team player that will work with others to reach a larger goal Coachable and able to take and implement constructive criticism Meet goals designed to meet your skill level Ability to use computer and CRM in a relatively quick manner with instruction Potentially working earlier and later than a typical 9-5 in order to reach leads Fantastic organizational skills to keep contacts and schedules in order Ability to use a CRM to maintain contacts (tablet, CRM and training are all provided) What We Offer Changing working environments (trade shows, store locations, community events) Weekly paycheck A consistent and properly planned schedule up to 1 month in advance Android Tablet loaded with our CRM and other apps to help you keep track of work, schedule and hours. Opportunity for advancement. If you’re the best for the job, prove it and get it Open communication with all the leadership of the company. We’re always listening Continuous training on sales and personal development

At Bank of America, we’re guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference where it counts by joining our Consumer Client Services team at Bank of America. We’re looking for skilled people who will advise and advocate for our clients for their most important service needs. As part of the Bank of America team, client service representatives (CSRs) go beyond processing simple account transactions – you’ll listen to client needs and advise on products and services to support our clients through life events and moments that matter. Anticipate and resolve client concerns with the goal of exceeding each client’s expectations, no matter how large or small the request. CSRs work in an inbound client service contact center that requires sitting and taking calls for the entire shift, with structured breaks. Being there for our clients is our number one priority. In order to do that, we need our employees to adhere to schedules that ensure our clients have every opportunity to connect with a client service professional in their moments that matter. As a client service representative, you can look forward to • Working in a professional, fast-paced environment that requires accuracy, multi-tasking and effectively communicating resolutions in an efficient manner. • Meeting clients in the moments that matter to fully understand the need and fully resolve their situation the first time. • Understanding how clients engage with us using online and mobile technology, financial centers and contact centers to guide them on ways that we can improve their financial life. • Navigating multiple computer applications while interacting with the client. • Listening to, understanding and providing solutions for our client's needs. • Incentive opportunities for meeting and/or exceeding critical performance standards. • A world-class suite of employee benefits, including tuition and child care reimbursement and employee discount programs. • The Consumer Academy, our world-class training program for Consumer and Small Business employees, providing access to the tools and resources you need to invest in your development and build a successful career at Bank of America. • Potential to own your career growth opportunities. We’ll help you •   Get training and on-the-job support   from managers who are invested in your success. You’ll receive in- depth classroom training, including side-by-side live call handling and continued on-the-job training and coaching. •   Learn about core banking products and services   we provide through Bank of America. Understand which products/services will work best for the client throughout the relationship and how to successfully resolve client requests using best-in-class tools and resources. •   Provide education to clients.   Inform and educate clients on how to conduct simple transactions through self-service technologies that benefit them. You’re a person who (required skills) • Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives. • Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions. • Has a commitment to excellent attendance and proven reliability and can work the agreed upon schedule. • Has a dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays. • Communicates effectively and confidently with all clients to make their financial lives better. • Has the ability to engage with clients – begin a conversation, anticipate questions, actively share information using plain language, build rapport and handle objections. • Is comfortable receiving ongoing performance feedback and coaching. • Is comfortable with ongoing change and learning new technology/processes. • Has 1+ year of customer/client service experience, including experience handling difficult client situations. • Has at least an intermediate level of proficiency with computers and current technology. • Bilingual Spanish Required You’ll be better prepared if you have (desired skills and qualifications) • 1+ year of experience in the banking/financial industry. • 1+ year of experience working in a client service call center. We’re a culture that • Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals. • Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world. • Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience. • Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs. • Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital.

Act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities: Manage incoming calls and make outgoing calls to assigned clients Generate sales from clients Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Follow communication procedures, guidelines, and policies Take the extra mile to engage customers Requirements: Experience as a customer service representative Ability to generate sales Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively PRIOR EXPERIENCE WITH MEDICAL BILLING AND CODING A PLUS

Our Team is looking for proactive people to serve their customers consistently and mentor their team effectively.  They will be trained and guided to success without limits.  Their proactivity and efforts will assist in their success. Their free training will teach them how to market through face to face as well as virtually through social media. With their account, they will become a small business owner who creates their own schedule and gets out of it what they put into it with the support of their mentors! They will also have their own online Avon Store to open their sales/recruiting to 24/7.

As an Independent Representative you will sell products and recruit new representatives to do the same.  Avon, as well as your support team ,will train you towards success. You will sell products, take/deliver orders every 2 weeks, collect and post payments as well as mentor new representatives to do the same. You will work with a company who prides itself in training you to work FOR YOURSELF BUT NOT BY YOUR SELF! You will create your own work schedule from your home, punch your own clock and give yourself a raise whenever you want! Full or Part Time!  Can be worked along with another job or schooling. You will get out of this business what you put into this business! The sky is the limit!