Customer Service Rep – Call Center
Employee-owners have made Cenlar one of the nation’s largest mortgage subservicers. We have achieved success by empowering people with company ownership, real programs that provide avenues for advancement, and a great atmosphere that makes everyone look forward to the workday. Get your share of our success by considering the opportunity to join our team as a Customer Service Representative!
Responsibilities :
Participate in a paid six week training program and meeting assessment requirements throughout.
Provide first call resolution and root cause analysis.
Interact with clients through telephone, email and face to face interactions.
Research and resolve inquiries in a call center environment.
Work with all level of mortgage servicing inquiries, including payments, escrow analysis, insurance, tax, default.
Process improvement in daily duties.
Work in a fast paced, structured environment adhering to key performance metrics with high emphasis on quality and productivity.
Cross-sell products and services with focus on customer satisfaction and retention.
Meet individual and team goals for service level agreements on a daily basis.
Other duties as assigned.
Qualifications:
* IMPORTANT NOTE - All applicants must be able to pass fingerprinting / background check and drug test *
College preferred (or equivalent work experience), minimum HS diploma/GED
Experience working with dialer systems in a call center environment preferred
Strong work ethic
Strict adherence to work schedule times and deadlines
Successful completion of paid new hire training program
Flexibility and ability to adapt to change quickly
Ability to work with all levels of management
Excellent Listening skills
Strong problem resolution skills
Excellent verbal and written communication skills
Cenlar offers employees a comprehensive and competitive benefits package, including paid medical/dental/life insurance, paid training and time off, 401k, employee ownership, tuition reimbursement, health and wellness rewards, and more. Cenlar is committed to a balanced work-life environment and supports the health and fitness of its employees through a non-smoking, drug free and environmentally safe work environment. We offer competitive salaries for qualified candidates and provide opportunities for employees to expand their skill sets and take on new job responsibilities.
Apr 13, 2018
Full time
Customer Service Rep – Call Center
Employee-owners have made Cenlar one of the nation’s largest mortgage subservicers. We have achieved success by empowering people with company ownership, real programs that provide avenues for advancement, and a great atmosphere that makes everyone look forward to the workday. Get your share of our success by considering the opportunity to join our team as a Customer Service Representative!
Responsibilities :
Participate in a paid six week training program and meeting assessment requirements throughout.
Provide first call resolution and root cause analysis.
Interact with clients through telephone, email and face to face interactions.
Research and resolve inquiries in a call center environment.
Work with all level of mortgage servicing inquiries, including payments, escrow analysis, insurance, tax, default.
Process improvement in daily duties.
Work in a fast paced, structured environment adhering to key performance metrics with high emphasis on quality and productivity.
Cross-sell products and services with focus on customer satisfaction and retention.
Meet individual and team goals for service level agreements on a daily basis.
Other duties as assigned.
Qualifications:
* IMPORTANT NOTE - All applicants must be able to pass fingerprinting / background check and drug test *
College preferred (or equivalent work experience), minimum HS diploma/GED
Experience working with dialer systems in a call center environment preferred
Strong work ethic
Strict adherence to work schedule times and deadlines
Successful completion of paid new hire training program
Flexibility and ability to adapt to change quickly
Ability to work with all levels of management
Excellent Listening skills
Strong problem resolution skills
Excellent verbal and written communication skills
Cenlar offers employees a comprehensive and competitive benefits package, including paid medical/dental/life insurance, paid training and time off, 401k, employee ownership, tuition reimbursement, health and wellness rewards, and more. Cenlar is committed to a balanced work-life environment and supports the health and fitness of its employees through a non-smoking, drug free and environmentally safe work environment. We offer competitive salaries for qualified candidates and provide opportunities for employees to expand their skill sets and take on new job responsibilities.
Healthcare Recruiters Wanted! Gilbert, AZ
AB Staffing Solutions is looking for healthcare recruiters/talent acquisition specialists that are highly motivated and possess a strong desire to earn a great living and move up within this field. These positions focus on recruitment of qualified healthcare personnel for positions ranging from Physicians, RNs, Medical Technicians, and a multitude of other clinical roles.
We are a fast-paced healthcare staffing company that is constantly growing with opportunities, highly competitive and collaborative in the office, and directly reward your success with an uncapped commission plan! Come join our team in Gilbert, AZ, and experience what AB Staffing Solutions has built since 2002 as a leader in the healthcare staffing industry both locally and nationwide.
Job Requirements
Effective written and spoken communication skills
Excellent time management and organizational skills
Ability to work collaboratively in a fast-paced office setting
Driven and dedicated to hitting individual and team goals
Strong work ethic
Comfort and knowledge in Microsoft Office Suite, Adobe; Automated Tracking Systems a plus
Call Center experience is a plus
Additional Information
Benefits
Career path and professional development
Uncapped and rewarding commission/bonus structure
401(k)
Medical Insurance provided
PTO
Weekly pay
Opportunity for career growth in a fast-expanding company!
AB Staffing Solutions, LLC is an EEOC, M/F/D/V
Apr 10, 2018
Full time
Healthcare Recruiters Wanted! Gilbert, AZ
AB Staffing Solutions is looking for healthcare recruiters/talent acquisition specialists that are highly motivated and possess a strong desire to earn a great living and move up within this field. These positions focus on recruitment of qualified healthcare personnel for positions ranging from Physicians, RNs, Medical Technicians, and a multitude of other clinical roles.
We are a fast-paced healthcare staffing company that is constantly growing with opportunities, highly competitive and collaborative in the office, and directly reward your success with an uncapped commission plan! Come join our team in Gilbert, AZ, and experience what AB Staffing Solutions has built since 2002 as a leader in the healthcare staffing industry both locally and nationwide.
Job Requirements
Effective written and spoken communication skills
Excellent time management and organizational skills
Ability to work collaboratively in a fast-paced office setting
Driven and dedicated to hitting individual and team goals
Strong work ethic
Comfort and knowledge in Microsoft Office Suite, Adobe; Automated Tracking Systems a plus
Call Center experience is a plus
Additional Information
Benefits
Career path and professional development
Uncapped and rewarding commission/bonus structure
401(k)
Medical Insurance provided
PTO
Weekly pay
Opportunity for career growth in a fast-expanding company!
AB Staffing Solutions, LLC is an EEOC, M/F/D/V
Astrodyne TDI
36 Newburgh Road, Hackettstown, NJ 07840, USA
Position Summary:
Astrodyne TDI is looking to hire a Customer Service Representative for EMI Filters who provide a high level of professional sales support and account management services to Astrodyne TDI customers, Regional Sales Managers, and Manufacturing Representatives. In addition, the Customer Service Representative will identify and evaluate fundamental issues with the customer and internal staff, providing direction for internal communications to internal staff from Sales, Marketing, Engineering, Operations, and Finance, and maintain constant communication with the customer. The CSR will interpret and disseminate information, prepare reports and determine the appropriate mode of communication.
Job Responsibilities: ( include the following, other duties may be assigned.)
Provide support to Customers, Manufacturing Reps and Regional Account Managers
Primary contact for customers regarding purchase orders, forecasts, expedites, change order requests and may include service returns
Monitor customer backlog to maintain optimum performance and efficiency for each shipment.
Represent the customer and Regional Sales person internally to provide excellent customer service and ensure customer satisfaction.
Process RMA transactions, credit and debit memos and cancellation requests as required.
Maintain integrity of Master Data, including customer ship/bill information, Inco terms, customer contact information, etc.
Generate Standard Product quotes from Marketing supplied price lists
Process purchase orders received from all channels including web ecatalog, email, fax, etc., and ensure order review and transfer to Operations for execution occurs.
May include processing Military Service Returns and New Production Orders that require access to the WAWF and Exostar systems
May include accessing select customer’s portal for invoicing, ECR/ECNs, or to retrieve any information or notifications related to Astrodyne TDI products and business
May include participating in customer visits or audits
Education & Experience:
A minimum of a 4 year Bachelor’s Degree is required; a BA in Business Administration is preferred with 0 – 3 Years of experience. This candidate must have proficient analytical and problem-solving skills in order to evaluate and assess complex scenarios regarding revenue forecasting, purchase order details and return processing. This individual must be fluent in writing, speaking, an understanding English. There are no direct reports, but requires the ability to influence and drive other organizations to delight the customer.
Technical Skills/Knowledge:
Intermediate working knowledge of Microsoft Excel, Word,
Database, Enterprise Resource Planning Systems(ERP), and Customer Service Relationship Management (CRM) tool knowledge is a plus.
Due to Military affiliations, we are unable to sponsor candidates who require a Visa. Candidates MUST be a US Citizen or a Permanent Resident/Green Card Holder.
Astrodyne TDI provides equal employment opportunities to all employees and applicants. Our culture is one that provides opportunities for employee involvement, growth, and development. Astrodyne TDI offers competitive salary, paid time off, robust healthcare benefits, and 401(k).
To Apply: Please email your resume and cover letter to Lindsay.Varnum@astrodynetdi.com
Apr 09, 2018
Full time
Position Summary:
Astrodyne TDI is looking to hire a Customer Service Representative for EMI Filters who provide a high level of professional sales support and account management services to Astrodyne TDI customers, Regional Sales Managers, and Manufacturing Representatives. In addition, the Customer Service Representative will identify and evaluate fundamental issues with the customer and internal staff, providing direction for internal communications to internal staff from Sales, Marketing, Engineering, Operations, and Finance, and maintain constant communication with the customer. The CSR will interpret and disseminate information, prepare reports and determine the appropriate mode of communication.
Job Responsibilities: ( include the following, other duties may be assigned.)
Provide support to Customers, Manufacturing Reps and Regional Account Managers
Primary contact for customers regarding purchase orders, forecasts, expedites, change order requests and may include service returns
Monitor customer backlog to maintain optimum performance and efficiency for each shipment.
Represent the customer and Regional Sales person internally to provide excellent customer service and ensure customer satisfaction.
Process RMA transactions, credit and debit memos and cancellation requests as required.
Maintain integrity of Master Data, including customer ship/bill information, Inco terms, customer contact information, etc.
Generate Standard Product quotes from Marketing supplied price lists
Process purchase orders received from all channels including web ecatalog, email, fax, etc., and ensure order review and transfer to Operations for execution occurs.
May include processing Military Service Returns and New Production Orders that require access to the WAWF and Exostar systems
May include accessing select customer’s portal for invoicing, ECR/ECNs, or to retrieve any information or notifications related to Astrodyne TDI products and business
May include participating in customer visits or audits
Education & Experience:
A minimum of a 4 year Bachelor’s Degree is required; a BA in Business Administration is preferred with 0 – 3 Years of experience. This candidate must have proficient analytical and problem-solving skills in order to evaluate and assess complex scenarios regarding revenue forecasting, purchase order details and return processing. This individual must be fluent in writing, speaking, an understanding English. There are no direct reports, but requires the ability to influence and drive other organizations to delight the customer.
Technical Skills/Knowledge:
Intermediate working knowledge of Microsoft Excel, Word,
Database, Enterprise Resource Planning Systems(ERP), and Customer Service Relationship Management (CRM) tool knowledge is a plus.
Due to Military affiliations, we are unable to sponsor candidates who require a Visa. Candidates MUST be a US Citizen or a Permanent Resident/Green Card Holder.
Astrodyne TDI provides equal employment opportunities to all employees and applicants. Our culture is one that provides opportunities for employee involvement, growth, and development. Astrodyne TDI offers competitive salary, paid time off, robust healthcare benefits, and 401(k).
To Apply: Please email your resume and cover letter to Lindsay.Varnum@astrodynetdi.com
Job Description
Job Summary
Bi-Lingual Agents must be able to speak Spanish with Argentinean or Colombian dialect
Provide the highest level of customer service. Must be able to differentiate between service levels of each property and make necessary adjustments between telephone calls based on the service philosophy of the given property.
Check availability and book hotel reservations using multiple computer programs.
Responsible for changing, canceling, and reconfirming existing reservations as necessary.
Add special comments/instructions to existing reservations as necessary.
Follow established blocks/restrictions as issued by management.
Seize every opportunity to enthusiastically cross-sell rooms, restaurants, shows and other property services.
Transfer callers to other departments as necessary.
Work varied shifts, including weekends and holidays.
Perform duties in an efficient and professional manner.
Perform other job-related duties as assigned.
Abide by the At Home Agent Program Agreement
Strong verbal and written communication skills.
Aptitude to learn multiple computer programs
Highly motivated and energetic when dealing with customers and/or routine tasks.
Ability to multi task within multiple telephone queues and systems.
Previous customer service experience preferred.
Frequent sitting
Constantly using writing and proofreading skills.
Must be able to communicate with guests and understand procedures.
Mental alertness to achieve high level of accuracy with regard to attention to detail in all aspects of job.
Must be able to communicate effectively in English, in both written and oral forms.
Must have interpersonal skills to deal effectively with all business contacts.
Minimum Employment Requirements:
Minimum 18 years of age.
High school diploma or general education degree (GED).
Must have at least six (6) months related experience and/or training.
Ability to read and comprehend simple instructions and memos.
Ability to write routine correspondence.
Proof of eligibility to work in the United States.
Job Type: Full-time
Mar 21, 2018
Full time
Job Description
Job Summary
Bi-Lingual Agents must be able to speak Spanish with Argentinean or Colombian dialect
Provide the highest level of customer service. Must be able to differentiate between service levels of each property and make necessary adjustments between telephone calls based on the service philosophy of the given property.
Check availability and book hotel reservations using multiple computer programs.
Responsible for changing, canceling, and reconfirming existing reservations as necessary.
Add special comments/instructions to existing reservations as necessary.
Follow established blocks/restrictions as issued by management.
Seize every opportunity to enthusiastically cross-sell rooms, restaurants, shows and other property services.
Transfer callers to other departments as necessary.
Work varied shifts, including weekends and holidays.
Perform duties in an efficient and professional manner.
Perform other job-related duties as assigned.
Abide by the At Home Agent Program Agreement
Strong verbal and written communication skills.
Aptitude to learn multiple computer programs
Highly motivated and energetic when dealing with customers and/or routine tasks.
Ability to multi task within multiple telephone queues and systems.
Previous customer service experience preferred.
Frequent sitting
Constantly using writing and proofreading skills.
Must be able to communicate with guests and understand procedures.
Mental alertness to achieve high level of accuracy with regard to attention to detail in all aspects of job.
Must be able to communicate effectively in English, in both written and oral forms.
Must have interpersonal skills to deal effectively with all business contacts.
Minimum Employment Requirements:
Minimum 18 years of age.
High school diploma or general education degree (GED).
Must have at least six (6) months related experience and/or training.
Ability to read and comprehend simple instructions and memos.
Ability to write routine correspondence.
Proof of eligibility to work in the United States.
Job Type: Full-time
Job Description
Hospitality Contact Center Agent
Job Summary
Provide the highest level of customer service. Must be able to differentiate between service levels of each property and make necessary adjustments between telephone calls based on the service philosophy of the given property.
Check availability and book hotel reservations using multiple computer programs.
Responsible for changing, canceling, and reconfirming existing reservations as necessary.
Add special comments/instructions to existing reservations as necessary.
Follow established blocks/restrictions as issued by management.
Seize every opportunity to enthusiastically cross-sell rooms, restaurants, shows and other property services.
Transfer callers to other departments as necessary.
Work varied shifts, including weekends and holidays.
Perform duties in an efficient and professional manner.
Perform other job-related duties as assigned.
Abide by the At Home Agent Program Agreement
1-year hotel Room Reservations or Front Desk experience preferred
Experience with hotel computer programs like Opera.
Strong verbal and written communication skills.
Aptitude to learn multiple computer programs
Highly motivated and energetic when dealing with customers and/or routine tasks.
Ability to multi task within multiple telephone queues and systems.
Previous customer service experience preferred.
Frequent sitting.
Constantly using writing and proofreading skills.
Must be able to communicate with guests and understand procedures.
Mental alertness to achieve high level of accuracy with regard to attention to detail in all aspects of job.
Must be able to communicate effectively in English, in both written and oral forms.
Must have interpersonal skills to deal effectively with all business contacts.
Understanding of Elite Customer Service is a plus
Minimum Employment Requirements:
Minimum 18 years of age.
High school diploma or graduated with a general education degree (GED).
1-year Room Reservations or hotel Front Desk experience
Ability to read and comprehend simple instructions and memos.
Ability to write routine correspondence.
Proof of eligibility to work in the United States.
Please apply on our website at www.zpacs.com
Job Type: Full-time
Required education:
High school or equivalent
Job Type: Full-time
Mar 21, 2018
Full time
Job Description
Hospitality Contact Center Agent
Job Summary
Provide the highest level of customer service. Must be able to differentiate between service levels of each property and make necessary adjustments between telephone calls based on the service philosophy of the given property.
Check availability and book hotel reservations using multiple computer programs.
Responsible for changing, canceling, and reconfirming existing reservations as necessary.
Add special comments/instructions to existing reservations as necessary.
Follow established blocks/restrictions as issued by management.
Seize every opportunity to enthusiastically cross-sell rooms, restaurants, shows and other property services.
Transfer callers to other departments as necessary.
Work varied shifts, including weekends and holidays.
Perform duties in an efficient and professional manner.
Perform other job-related duties as assigned.
Abide by the At Home Agent Program Agreement
1-year hotel Room Reservations or Front Desk experience preferred
Experience with hotel computer programs like Opera.
Strong verbal and written communication skills.
Aptitude to learn multiple computer programs
Highly motivated and energetic when dealing with customers and/or routine tasks.
Ability to multi task within multiple telephone queues and systems.
Previous customer service experience preferred.
Frequent sitting.
Constantly using writing and proofreading skills.
Must be able to communicate with guests and understand procedures.
Mental alertness to achieve high level of accuracy with regard to attention to detail in all aspects of job.
Must be able to communicate effectively in English, in both written and oral forms.
Must have interpersonal skills to deal effectively with all business contacts.
Understanding of Elite Customer Service is a plus
Minimum Employment Requirements:
Minimum 18 years of age.
High school diploma or graduated with a general education degree (GED).
1-year Room Reservations or hotel Front Desk experience
Ability to read and comprehend simple instructions and memos.
Ability to write routine correspondence.
Proof of eligibility to work in the United States.
Please apply on our website at www.zpacs.com
Job Type: Full-time
Required education:
High school or equivalent
Job Type: Full-time
Our Team is looking for proactive people to serve their customers consistently and mentor their team effectively.
They will be trained and guided to success without limits. Their proactivity and efforts will assist in their success. Their free training will teach them how to market through face to face as well as virtually through social media.
With their account, they will become a small business owner who creates their own schedule and gets out of it what they put into it with the support of their mentors! They will also have their own online Avon Store to open their sales/recruiting to 24/7.
Oct 31, 2017
Full time
Our Team is looking for proactive people to serve their customers consistently and mentor their team effectively.
They will be trained and guided to success without limits. Their proactivity and efforts will assist in their success. Their free training will teach them how to market through face to face as well as virtually through social media.
With their account, they will become a small business owner who creates their own schedule and gets out of it what they put into it with the support of their mentors! They will also have their own online Avon Store to open their sales/recruiting to 24/7.
As an Independent Representative you will sell products and recruit new representatives to do the same. Avon, as well as your support team ,will train you towards success.
You will sell products, take/deliver orders every 2 weeks, collect and post payments as well as mentor new representatives to do the same. You will work with a company who prides itself in training you to work FOR YOURSELF BUT NOT BY YOUR SELF!
You will create your own work schedule from your home, punch your own clock and give yourself a raise whenever you want! Full or Part Time! Can be worked along with another job or schooling.
You will get out of this business what you put into this business! The sky is the limit!
May 30, 2017
Full time
As an Independent Representative you will sell products and recruit new representatives to do the same. Avon, as well as your support team ,will train you towards success.
You will sell products, take/deliver orders every 2 weeks, collect and post payments as well as mentor new representatives to do the same. You will work with a company who prides itself in training you to work FOR YOURSELF BUT NOT BY YOUR SELF!
You will create your own work schedule from your home, punch your own clock and give yourself a raise whenever you want! Full or Part Time! Can be worked along with another job or schooling.
You will get out of this business what you put into this business! The sky is the limit!
Apply today!
Seeking Benefits Representatives to enroll union members in Southern California. We are rapidly expanding into Inland Empire/Riverside County. New positions available in our Ontario office. We also have openings for Management Trainees. Send us your resume and we will be able to schedule an interview.
Manager Trainee Position: Start off as a benefits representatives while being groomed for management to train new members.
Bilingual is a Plus
OPEIU 227
Flexible Schedule
Paid Weekly
Training Provided Career track to propel you to entry and mid level management as early as 60 days! Full benefits after 90 days Annual Company Trips (Puerto Rico, Cancun, ect.)
May 25, 2017
Full time
Apply today!
Seeking Benefits Representatives to enroll union members in Southern California. We are rapidly expanding into Inland Empire/Riverside County. New positions available in our Ontario office. We also have openings for Management Trainees. Send us your resume and we will be able to schedule an interview.
Manager Trainee Position: Start off as a benefits representatives while being groomed for management to train new members.
Bilingual is a Plus
OPEIU 227
Flexible Schedule
Paid Weekly
Training Provided Career track to propel you to entry and mid level management as early as 60 days! Full benefits after 90 days Annual Company Trips (Puerto Rico, Cancun, ect.)
