7 Customer Service/Call Center jobs

Are you customer focused, resourceful, and looking to start your career with a leading provider of automotive retailing solutions? Then consider joining our team! Reynolds and Reynolds, one of the top providers of premium integrated computer solutions for automotive dealerships, is seeking Business Consultants to join our growing team of professionals in Houston, TX.  As an Entry Level Business Consultant, you will be responsible for providing high level customer service and software utilization consulting to our dealership customers. Functioning as a consultant, you will be responsible for providing support for our new products, with the ultimate goal of helping our customers realize maximum value from the software tools they have purchased. Most of this consulting will be done over the internet via video-conferencing technology. You will be able to analyze the customer’s software usage and target specific tools and solutions to maximize their operational effectiveness.   You will begin with an intensive five (5) month paid training program located at our office in Houston, TX. Training for this role will consist of combined classroom instruction and online courses. The courses consist of in-depth product training as well as automotive industry knowledge. You will also be partnered with a mentor to train in the field where you can apply your classroom knowledge in a real-world setting. Throughout training you will participate in Role plays, Demos, and Case Studies with plenty of real world examples. After your training, you will split time between the Houston office and your home office. When working from home, you will perform the video-conference customer meetings and when working from our office, you will work on training and departmental improvement projects. REQUIREMENTS: • Bachelor’s Degree • Must be a self-starter with good time management skills • Strong written and verbal communication skills • Excellent customer service and organizational skills • Ability to build strong customer relationships • Ability to travel periodically (quarterly) for a week of customer visits • Living in or willing to relocate to Houston, TX area TO APPLY:  Submit your resume to careers@reyrey.com or visit our website at www.reyrey.com/careers to learn more. BENEFITS: We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including: • Medical, dental, vision, and life insurance • 401k with 100% matching up to 6% of compensation • Referral bonuses with the opportunity to earn up to $7,000 per hire • Paid holidays, vacation, and sick days • Professional development and training through ‘Reynolds University’ • Discounted membership to local area fitness centers • Company-sponsored events and sports leagues including: company picnic, softball, volleyball, bowling, and more! • Gourmet cafeteria, open for breakfast and lunch, that features a salad bar and a variety of made-to-order cuisine options • Opportunities to participate in charitable endeavors, such as our annual Bike Build for local military families, participation in the Reynolds Associate Foundation, company sponsorship in local charity 5k Run/Walks, and other volunteer opportunities ABOUT OUR COMPANY: Established in 1866, Reynolds and Reynolds offers the Retail Management System – a complete suite of products and services for automotive dealerships. Reynolds solutions are built as one, to work as one, for all areas of the dealership. While headquartered in Dayton, Ohio, Reynolds has offices all over the world, employing more than 4,300 associates.  We offer a variety of opportunities: Energizing projects, high-powered teaming, constant learning, and professional growth. Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds encourages applicants of all ages and experience to apply, as we do not discriminate on the basis of age.

An MEA I will handle inbound and outbound calls with members enrolled in all NationsHearing programs.  This is the perfect opportunity to use your consultative sales skills to make a difference in our member’s lives.  These Members will likely have hearing loss and on average waited 7-10 years to act on treating their hearing loss.  You will have the opportunity to sell hearing devices that significantly improve the lives of our Members.  Your success will be measured on Call Quality, Appointments scheduled and closed leads.   Responsibilities: Establish rapport quickly to gain an understanding of the member’s problems or concerns Utilize interpersonal skills to establish a strong relationship that allow for direct probing to uncover the member’s needs Utilize effective sales techniques to influence the member to take action Ability to learn product portfolio quickly and discuss options and features in detail Provide knowledge and in-depth advice for hearing loss and hearing aids Confidently and accurately explain hearing health plan benefits Educate members on products or services that will enhance their quality of life Show empathy both in word choice and intonation to all Members Strong ability to offer a sales rebuttal that address a members objections and in turn present solutions  Act as the liaison between the member and provider Knowledge of insurance, Medicare and Medicaid Ability to explain medical processes and procedures while giving clear, concise, step-by-step direction to members. Ability to remain confidential with all proprietary information Adhere to all company, HIPAA and MCO / Medicare guidelines. Resolve member inquiries at the first point of contact Evaluate each account using supporting technology Competitive and self-motivated   Requirements and Qualifications High School Diploma or equivalent.  Minimum 1-year experience in customer service and sales experience. 2+ sales experience is a plus!!   Preferred Skills Thrives in a performance-driven environment Strong and confident flair for selling Strong persuasive and negotiating skills Skilled in consultative sales techniques Demonstrates active listening Skilled at handling sales objection Strong work ethic Must be a team player Robust communication skills Ability to manage time effectively Ability to remain highly motivated in a multi-faceted environment Analytical thinker and problem solver PC proficiency required Attention to detail and quality-oriented Excellent listening and interpersonal skills

Our Team is looking for proactive people to serve their customers consistently and mentor their team effectively.  They will be trained and guided to success without limits.  Their proactivity and efforts will assist in their success. Their free training will teach them how to market through face to face as well as virtually through social media. With their account, they will become a small business owner who creates their own schedule and gets out of it what they put into it with the support of their mentors! They will also have their own online Avon Store to open their sales/recruiting to 24/7.

As an Independent Representative you will sell products and recruit new representatives to do the same.  Avon, as well as your support team ,will train you towards success. You will sell products, take/deliver orders every 2 weeks, collect and post payments as well as mentor new representatives to do the same. You will work with a company who prides itself in training you to work FOR YOURSELF BUT NOT BY YOUR SELF! You will create your own work schedule from your home, punch your own clock and give yourself a raise whenever you want! Full or Part Time!  Can be worked along with another job or schooling. You will get out of this business what you put into this business! The sky is the limit!