LoanCare Moon Township, PA, USA
Jun 25, 2019Full time
Are you ready to take your career to the next level? LoanCare, one of the leading national providers of full service subservicing and interim subservicing in the mortgage industry, seeks an individual with a history of progressive experience delivering service that exceeds expectations in a growing and inspiring industry The ideal candidate will enjoy working with clients, both internal and external; be detail oriented; and is driven to meet tight deadlines in a fast paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big. A DAY IN THE LIFE In this role, you will… Provide exceptional customer service to our bankruptcy customers Partner with our assigned attorneys to successfully navigate bankruptcy cases Diligently research customer questions/inquiries to provide the best resolution Help ensure department production goals are met through positive teamwork WHO YOU ARE You possess … Great at multi-tasking and time management with the ability to accomplish several tasks proficiently Effective communicator, both orally and in written communication Flexible and willing to take on new challenges Possess strong computer skills, including all Microsoft Office software programs Empathetic with customers and attorneys when providing outstanding solutions WHO WE ARE About us … LoanCare, a ServiceLink company, is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry. LoanCare is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, or any other characteristic protected by applicable law. Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. DETAILED JOB DUTIES Refer Proof of Claims to the attorneys on all Chapter 11, 12 and 13 cases Prepare referrals for attorneys for Motion for Relief from Stay and Reaffirmation Agreements Prepare documents for signature per attorney requests Conducts research on bankruptcy matters such as payment application, payment history, trustee ledger, cancelled checks, etc. Provide documents requested by attorney in a timely manner Correspond with the attorney’s offices, providing necessary information to coordinate the necessary filings on LoanCare/clients behalf On assigned files, open, update and close the loans on the bankruptcy workstation Review and document assigned files monthly for payments, other motion filings, progress of LoanCare’s filings in the case Take phone calls from borrowers making mortgage payments Open and process mail All other duties as assigned MINIMUM QUALIFICATIONS High School Diploma or GED Minimum of one year work experience in the legal field, bankruptcy or default mortgage servicing or general mortgage servicing Working knowledge of accepted business practices in the mortgage industry and/or strong understanding of Federal Bankruptcy processes Proficiency with AACER/PACER or other bankruptcy search tools Good analytical and written communication skills Working knowledge of Black Knight Desktop-PM preferable Black Knight-MSP (Mortgage Servicing Platform) experience preferred Experience using Microsoft office (Excel and Word) WORK CONDITIONS Working conditions are normal for an office environment. Must have the ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary. Some travel may be required. ESSENTIAL FUNCTIONS Overtime — Required as necessary C ritical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. R eading Comprehension — Understanding written sentences and paragraphs in work related documents. E nglish Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. S peaking — Talking to others to convey information effectively. A c t i ve Learning — Understanding the implications of new information for both current and future problem-solving and decision-making. A c t i ve Listening — Giving full attention to what other people is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. I nstructing — Teaching others how to do something. Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one. T im e Management — Managing one's own time and the time of others. W r i t i ng — Communicating effectively in writing as appropriate for the needs of the audience. C omplex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. D eductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense. P roblem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. W r i tt en Comprehension — The ability to read and understand information and ideas presented in writing. I nductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). I nformation Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). N ear Vision — The ability to see details at close range (within a few feet of the observer). Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression — The ability to communicate information and ideas in speaking so others will understand. S peech Recognition — The ability to identify and understand the speech of another person. S peech Clarity — The ability to speak clearly so others can understand you. P HY SI C A L DEMANDS Si tt i n g up to 95% of time W alking up to 5% of time Occasional standing, stooping, kneeling, crouching and reaching E QUAL OPPORTUNITY AND AFFIRMATIVE ACTION POLICY LoanCare is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, or any other characteristic protected by applicable law.