Manager, Carrier Services

  • Ocean Network Express
  • Atlanta, GA, USA
  • Jul 30, 2018
Full time Management/Executive Transportation

Job Description

Manages store door team within a geographic scope. Works cross-functionally and with external groups to ensure cargo moves via designated vendors and efficient routings. Develops and maintains good working relationships with key motor carrier partners. Reviews and monitors service failures with appropriate staff and motor carriers to eliminate future occurrences and to ensure correction action is taken. Responsible and accountable for all employees reporting directly or indirectly to this position and for ensuring company policy is communicated and followed. Proactively communicates cross-functionally to eliminate controllable service exceptions and accessorial costs. Identifies opportunities for appointment adjustments and coordinates cross-functionally to maximize carrier utilization and on-time service.

Additional Responsibilities: Ability to draw upon 2 years of management experience in an intermodal capacity and 2 years experience managing carrier services. Possesses technical expertise with governmental regulatory rules and procedures for overweight, out-of-gauge and hazardous cargo. Possess a proven track record in monitoring and meeting departmental performance and financial metrics. Experience overseeing expenditures exceeding $30,000,000 annually, is a plus.

Core Required Skills and Competencies: - Ability to multi-task and prioritize
- Leadership and management skills
- Management of staff, experienced in: delegation, performance coaching, feedback
- Team Player
- Innovative and change-oriented
- Ability to collaborate effectively

Function Specific Required Skills and Competencies: - Applies knowledge, procedures and good judgment in daily decision-making
- Acts with commercial-mindedness
- Inland logistics, intermodal and port operations knowledge
- Liaise with cross-functional departments to maintain fair levels of equipment inventory
- Strong service orientation
- General experience and understanding of cargo movement from shipper to consignee