Customer Service Specialist

  • The Sherwin-Williams Company
  • Portland, OR, USA
  • Oct 23, 2018
Full time Other/General/Entry-Level Retail/Wholesale Sales/Telemarketing

Job Description

This position is responsible for supporting the sales efforts at a Sherwin-Williams paint store, servicing wholesale and retail customers. It will assist customers in person and over the phone by determining needs and presenting appropriate products and services. This involves ensuring that sales transactions are completed accurately, maintaining accurate work order files and formulas, pulling appropriate products from the sales floor or warehouse, and tinting and mixing them to customer specifications. This position will also assist in sourcing products required by customers that are not available in the store and, upon approval, place order and follow up as necessary. Opening and closing the store, making bank deposits, stocking shelves and setting up displays, cleaning store equipment, and loading and unloading trucks are also responsibilities of the position. It may also assist in making deliveries if necessary.
BASIC QUALIFICATIONS:

  • Must be at least¬†18 years of age.
  • Must have a valid driver's license.
  • Must be legally authorized to work in country of employment without sponsorship for employment visa status.
  • Must be willing to work all scheduled hours and required overtime, which may include evenings and weekends, with or without reasonable accommodation.
  • Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs.
  • Must be able to operate material handling equipment (e.g. hand truck, pallet jack, forklift, etc.).
  • Must be able to tint paint, therefore, must be able to distinguish the difference between colors.
  • Must be able to operate a computer and communicate via the telephone.

MINIMUM QUALIFICATIONS:

  • Completed training certification for your current position, if required.
  • Minimum performance review rating of "3" (Standard).
  • High school diploma or comparable certification (e.g. GED).

PREFERRED QUALIFICATIONS:

  • Prior experience in a sales or customer service position.
  • Associate Degree or related college courses.
  • Customer service skills, including problem solving and handling customer complaints.
  • Good written and verbal communication skills.

Stores Hiring:

  • Broadway 8021
  • Vancouver 8001
  • Wilsonville 8619

Equal Opportunity Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, citizenship status, marital status or any other consideration prohibited by law or contract.

 

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