Bilingual (English/Spanish) Client Services – Full Time – Work From Home

  • Synchrony Financial
  • Phoenix, AZ, USA
  • Feb 13, 2018
Full time Customer Service/Call Center

Job Description

What are you working forward to?
On our Call Center team, you’ll ensure customers succeed—and we’ll do the same for you: through generous benefits, continuous learning and clear career progression. Because we know you have ambitions of your own. And our job is to help you achieve them.

Client Service – Full Time – Work From Home Representative
Of course you’re a team player. Of course you’re good on the phone, computer and calculator. But this role goes beyond the obvious. We need you to:
• Be the main point of contact for customers who are looking for answers regarding their healthcare and retail credit cards.
• Discuss payment options and educate our customers on our various promotional plans.
• Answer inbound calls from customers regarding their credit card inquires.
• Resolve credit inquiries on new accounts.
• Achieve the highest level of customer satisfaction through one call resolution.
• Utilize professional techniques to generate additional revenue.

The initial application process may take approximately 60 minutes to complete. This includes collection of contact information, eligibility questions, and an online assessment.

Requirements
*YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT
•6+ months of customer service experience in any industry or equivalent military experience

•Must live within 65 miles of Synchrony call center in Phoenix, AZ
•Fully fluent in English and Spanish

Eligibility Requirements:
•You must be 18 years or older
•You must have a high school diploma or equivalent
•You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process
•You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
•Effective 1-1-18, new hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must have at least a “consistently meets expectations” performance rating and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance requirement).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Synchrony Financial is an Equal Opportunity Employer for all, including minorities, women, protected veterans and disabled.