4 jobs found

An Account Manager (AM) acts as a link between the client and Milrose, the focus is to service the client.  The AM will become proficient in the business operations of our client and will be able to apply the learned information to an entire industry.  In addition, the AM will be responsible for putting together proposals for new projects and for setting follow up meetings with the clients to review services and the associated costs. The AM attends client events on behalf of Milrose and is present at client meetings.  The AM will manage various clients, and large-scale ongoing projects while working directly with the project management teams. Essential Duties and Responsibilities include the following, but are not limited to: The AM will be Sales oriented and will oversee the entire client’s portfolio and must be proactive in:  Initiating and monitoring the client’s orders timely to promote a positive Milrose experience. Develop the client relationship and expose the client to the full array of Milrose services including Shared Services. Networking of client and services as required. Timely billing of tasks and meetings as required. The AM will work closely with the financial team to help monitor receivables and invoicing procedures.  As well as provide project recaps, account statements and other required analysis.  In addition, the AM will work with the client on:  Having discussion regarding open invoices as frequent as necessary. Ensure that there are no receivables that exceed 90 days. The AM will become the client’s trusted advisor and develop a “stickiness” with the client.  The duties include, but not limited to:  Real time consulting on existing and potentially new projects. Develop billable consulting services which include: Project assessments Due Diligence Presentations Provide impactful resolutions for any project issue and provide adjustments to the client’s internal operating procedures to remain in lockstep with the client’s changes and needs. Education and/or Experience: Bachelor’s degree 3-5 year’s comparable experience in client relations or sales. Strong communication skills, both oral and written, are a must as are solid listening skills. Must be an inspirational team leader with strong initiative and excellent people skills. Must possess strong organizational and problem-solving skills along with the ability to multi-task and work independently.

The Code and Zoning Analyst (CZA) functions in an advisory capacity for our clients by providing detailed code and zoning analysis. The CZA acts as the in house lead expert for code and zoning questions. CZA’s will be required to meet with clients and articulate explanations solutions to complex code and zoning questions. CZA’s will be responsible for keeping track and billing the appropriate hours for assigned jobs. Job Duties include but are not limited to: Reviews drawings and application types as required. Responsible for in-house code review, including new projects, due diligence and research. Represents the company in meetings with governmental agency personnel, as well as clients. Advises and consults with clients on Code & Zoning issues. Responsible for documenting and presenting arguments and positions on behalf of clients. Coordinates projects, by providing guidance and troubleshooting to reach effective resolution. Assumes advisory role when projects are referred for resolution. Handles special projects for the partners, on an as needed basis. Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and team-based working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness. Relates sense of urgency in a professional manner. Assists in training of new employees in application review and filing, as needed. Prepares and submits weekly time sheets to Accounting for billing.   Job Qualifications: Bachelor’s degree in architecture or equivalent and five to ten years related experience and/or training; or equivalent combination of education and experience. Prior experience with NYC Building and Zoning/Codes is preferred. Experience with Architecture, Construction and/or Engineering and experience in a prior billable hours setting are a plus. Solid knowledge of Project Management. Must be a team player with excellent organizational and communication skills, both verbal and written.

The Project Coordinator is responsible for assisting the Project Manager in all tasks required for the completion of a project from filing through sign-offs.  The Project Coordinator learns all aspects of the job, ensuring continuity in the absence of the Project Manager. Essential Duties and Responsibilities include the following, but are not limited to: Coordinates with the Project Manager to help plan, coordinate project activities to ensure the attainment of objectives and schedules. Acts as the Project Manager Completes project deliverables and ensures quality control. Updates Wave regarding receivables, project updates and billing triggers. Follows up on and tracks all paperwork and plans in a timely manner. Prepares municipality documents for field representatives’ submission of filings, permits, objections, variances, etc. Schedules appointments with Department of Buildings Plan Examiners. Preparation of transmittals of municipality approval packages for issuance to contractors, clients or persons specified by Project Manager. Coordinate the archiving of municipality approvals of paperwork or drawings with MetData Scanning Adheres to company’s standard operating procedures to successfully execute tasks Generate reports monthly from Wave on upcoming expiration of permits or outstanding municipality approvals not archived Notifies Project Manager or Production Manager of any problems that arise during the course of a project to work towards resolution Circulates request for Information (RFI) for initial sign-off of applications and follow up with parties as necessary until process is complete. Process the sign-offs of applications by generating required paperwork and issuance and tracking with contractors, clients and design applicants. Tracks applications on the Department of Buildings website (BIS) for filing, permit or sign-off as required. Performs additional duties as needed. Education and/or Experience: Bachelor’s degree or two years comparable experience required. Strong communication skills, both oral and written, are a must as are solid listening skills. Must be a team player with strong initiative, a desire to learn and able to complete tasks independently on project as directed by manager, Project Manager. Must possess strong organizational and problem-solving skills along with the ability to multi-task and work independently. Knowledge of Microsoft software. Customer Service Demonstrate flexibility in satisfying customer demands in a high-volume production environment Maintains the highest levels of customer care while demonstrating a friendly and cooperative attitude either verbally or written communication.

The Project Manager is responsible for the detailed coordination of each project.  The Project Manager must resolve the often conflicting interests of the client, architect, engineer and other parties participating with the project.  The Project Manager must ensure that the plans meet various compliances.  Throughout the project, the Project Manager is responsible for tracking the schedule and keeping interested parties aware of the progress of the work.  The Project Manager is the key person responsible throughout the duration of the approval, permit, sign off, etc. and will be the primary client contact for each project’s status and update information. Essential Duties and Responsibilities include the following, but are not limited to: Plans, coordinates, and leads project activities to ensure the attainment of objectives and schedules. Create and manage all project management deliverables including project plan, resource plan, management reporting, risk/issues, meeting minutes, etc. Is the primary contact for the client and updates the internal and external teams on project milestones such as but not limited to: filings, approvals, permits, letter of completion and other municipality updates.  Must be aware of the status of all team projects. Completes project deliverables within the client timeline Directs and coordinates with Project Coordinator and Filing Representatives to meet client project schedule and deliverables. Create and update client status reports as necessary. Strong listening/writing skills and attention to detail are needed to capture relevant points from meetings or emails and to lead creation of various documents and materials for project and/or reporting purposes. Adheres to company’s standard operating procedures to successfully execute tasks Circulates Request for Information (RFI) for initial or sign-off of applications and follow up with parties as necessary until process is complete. Communicates to clients and design team on the critical milestones within the project such as the approval, permit, sign-off, occupancy requirements or other municipality updates. Notifies Production Manager and/or Director of any problems that arise during a project to work towards resolution. Tracks all jobs through municipality from filling through sign off or occupancy as required. Acts as the point of contact for the project for all internal departments. Cross reviews packages before releasing submission to municipality Updates WAVE regarding receivables, service completions, pertinent project information notation and project updates. Achieve monthly productivity goals/expectations set by the Production Manager Oversees Filing Representative and Project Coordinator for execution of project deliverables. Attends project meetings and conference calls as needed. Performs additional duties as needed.   Education and/or Experience:   Bachelor’s degree and three to five years of comparable experience required. Strong communication skills, both oral and written, are a must as are solid listening skills. Must be a team player with strong initiative, a desire to learn and able to complete tasks independently on project as directed by manager. Must possess strong organizational and problem-solving skills along with the ability to multi-task. Must be able to work independently, as a team leader and collaborate with other internal departments. Knowledge of Microsoft Software Milrose reserves the right to change and alter the job description based on the operational needs of the organization Customer Service Demonstrate flexibility in satisfying customer demands in a high-volume production environment Maintains the highest levels of customer care while demonstrating a friendly and cooperative attitude either verbally or written communication.