1 job(s) at Ace Parking Management, Inc.
Ace Parking Management, Inc.
San Jose, CA, United States
ESSENTIAL PURPOSE OF THE POSITION:
This Traffic Director position is responsible for providing a welcoming environment and offering safe, efficient vehicle guidance, and parking directions in accordance with customer expectations and established performance standards. The position is also responsible for the following, but not limited to:
Essential Functions and Tasks:
Monitor traffic flow to locate safe gaps through which vehicles and pedestrians can safely drive/cross streets.
Direct or escort pedestrians across roadways/streets, stopping traffic as necessary.
Guide or control vehicular or pedestrian traffic.
Communicate traffic and parking rules and other information to parkers and pedestrians.
Report unsafe behavior of drivers and parkers to management and/or appropriate authorities.
Direct traffic movement or warn of hazards, using signs, flags, and hand signals.
Learn the location and purpose of street traffic signs within assigned patrol areas.
Stop speeding vehicles to warn drivers of traffic laws.
Distribute traffic control signs and markers at designated points as directed.
Maintain a basic knowledge of the surrounding city area and freeway access to provide accurate information and/or directions as requested.
Respond to all customer inquiries.
Maintain a sense of urgency in directing arriving and departing vehicles according to appropriate traffic flow and space availability.
Inform customers of parking fees, direct them to their intended destination and offer an appropriate closing comment.
Maintain an alert, professional posture when not actively engaged in directing vehicle traffic.
Monitor and maintain the appearance and overall cleanliness of the designated parking area.
Always speak professionally and graciously and maintain eye contact when interacting with customers.
Display a professional posture and post up in designated area while maintaining an assertive awareness of traffic lanes and parking areas in order to safely and efficiently direct all vehicles.
Perform additional duties and tasks as assigned.
This job description is subject to change at any time at the discretion of management.
Must be at least 18 years old and possess a high school diploma or equivalent
Must submit to and pass a drug screen and criminal background check
Possess excellent customer service skills.
Possess outgoing and enthusiastic personality
Demonstrate exceptional oral communication skills by conveying information effectively
Possess knowledge of local area and surrounding attractions
Demonstrate active listening, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Possess basic mathematical skills and aptitude. Must pass math assessment
Must be able to calculate parking charges manually and make change without the use of a calculator
Possess attention to details when reconciling transactions
Maintain a professional personal and uniform appearance in accordance with Company standards.
Possess knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Must be able to work flexible shift hours (days, evenings, weekends, holidays); approximately seven plus hours per shift standing, sitting, and walking (intermittently)
Ability to deal with irate customers and resolve customer issues and/or complaints
Ability to work in changing weather conditions
ACE PARKING IS AN AFFIRMATIVE ACTION EMPLOYER.