Customer Service Representatives - Call Center

  • Cenlar FSB
  • Ewing Township, NJ, USA
  • May 11, 2018
Full time Accounting/Finance/Banking Customer Service/Call Center

Job Description

Customer Service Rep – Call Center

Employee-owners have made Cenlar one of the nation’s largest mortgage subservicers. We have achieved success by empowering people with company ownership, real programs that provide avenues for advancement, and a great atmosphere that makes everyone look forward to the workday. Get your share of our success by considering the opportunity to join our team as a Customer Service Representative!

Responsibilities:

  • Participate in a paid six week training program and meeting assessment requirements throughout.
  • Provide first call resolution and root cause analysis.
  • Interact with clients through telephone, email and face to face interactions.
  • Research and resolve inquiries in a call center environment.
  • Work with all level of mortgage servicing inquiries, including payments, escrow analysis, insurance, tax, default.
  • Process improvement in daily duties.
  • Work in a fast paced, structured environment adhering to key performance metrics with high emphasis on quality and productivity.
  • Cross-sell products and services with focus on customer satisfaction and retention.
  • Meet individual and team goals for service level agreements on a daily basis.
  • Other duties as assigned.

 

Qualifications:

* IMPORTANT NOTE - All applicants must be able to pass fingerprinting / background check and drug test *

  • College preferred (or equivalent work experience), minimum HS diploma/GED
  • Experience working with dialer systems in a call center environment preferred
  • Strong work ethic
  • Strict adherence to work schedule times and deadlines
  • Successful completion of paid new hire training program
  • Flexibility and ability to adapt to change quickly
  • Ability to work with all levels of management
  • Excellent Listening skills
  • Strong problem resolution skills
  • Excellent verbal and written communication skills

Cenlar offers employees a comprehensive and competitive benefits package, including paid medical/dental/life insurance, paid training and time off, 401k, employee ownership, tuition reimbursement, health and wellness rewards, and more. Cenlar is committed to a balanced work-life environment and supports the health and fitness of its employees through a non-smoking, drug free and environmentally safe work environment. We offer competitive salaries for qualified candidates and provide opportunities for employees to expand their skill sets and take on new job responsibilities.