Billing Support Specialist

  • DAS Health
  • Tampa, FL, USA
  • Jun 14, 2018
Full time Medical/Health Care

Job Description

This position is primarily responsible for handling and resolving incoming support cases related to all facets of medical billing through an Electronic Health Record system, logged via phone, web, and email.  The Billing Support Specialist will identify and escalate all level 2 and level 3 internally via a warm handoff to the appropriate level with excellent supporting documentation. The Billing Support Specialist will advance the DAS Health brand via excellent written and verbal customer communication and support.

Specific job duties include:

  • Take phone calls from EHR clients to troubleshoot questions and Issues
  • Work trouble tickets logged via the web and through email
  • Manage cases through Customer Relations Management software (SalesForce®)
  • Document cases by issue type and reason
  • Escalate issues to Tier 2 and Tier 3 technical support specialists
  • Escalate cross departmental product issues to appropriate department
  • Rotate on after-hours emergency support call team
  • Work with Account Managers who visit customers locations
  • Use, protect and disclose patients’ PHI and e-PHI only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
  • Other Duties and Responsibilities as may be assigned from time to time

Requirements: 

  • Associates Degree or equivalent certifications in related field with 3.5+ GPA
  • Medical office billing experience
  • Electronic Health Record experience
  • Electronic medical billing and coding experience
  • Phone based customer service experience
  • CRM documentation experience
  • Excellent written and verbal communication skills
  • Ability to work both 8am-5pm and 11am-8pm DST shifts
  • Ability to work on-call 24/7 for emergency support on a rotational basis

Strongly Preferred:

  • Healthcare IT experience
  • Medical Office Manager experience
  • Bachelor’s Degree in related field