Seasonal Communications Operator - Seattle

  • Nordstrom
  • Seattle, WA, United States
  • Sep 01, 2017
Seasonal Customer Service/Call Center

Job Description

***This is a seasonal position to support customer demand during our Holiday Season. There is a completion bonus of $500 for those who remain with us the entire season.***

We are a specialty retailer offering the very best of what's next in fashion for men, women and children since 1901.

A LOT GOES INTO THAT TINY SHOPPING CART.

Our e-commerce team, ensures that customers experience the same great fashion and service on Nordstrom.com and HauteLook.com as they expect in our stores. This team works throughout the company to deliver great shopping through cutting-edge technology.

 

A Day in the Life...

A Communications Operator provides outstanding customer service by responding efficiently and accurately to incoming calls in a friendly, professional, and courteous manner. A desktop computer is used to look up information on various stores, departments, and employees.

 

Responsibilities

  • Deliver exceptional customer service by professionally receiving and responding to incoming calls from customers and co-workers by utilizing a desktop computer and headset
  • Act as a general resource for customers and employees by providing a strong knowledge of stores, departments, services, and events
  • Set a positive example of the Nordstrom experience while meeting service expectations and communications standards
  • Respond to emergency situations using established procedures
  • Maintain a high level of confidentiality
  • Perform other duties as assigned

You own this if you have…

  • Minimum of 6 months customer service experience is preferred 
  • Possess a professional speaking voice to communicate clearly with customers and co-workers 
  • Ability to prioritize multiple tasks in a fast-paced environment 
  • Working knowledge of Microsoft Office in a Windows environment with a beginning level of proficiency is preferred 
  • Ability to be at work for scheduled time and demonstrate reliable, punctual attendance. Includes taking and returning from breaks, attending meetings, and working overtime when requested 
  • Ability to work independently or as part of a team, utilizing interpersonal skills to interact appropriately with co-workers and customers in a timely, professional and personable manner. 

We’ve got you covered…

We offer a comprehensive benefits package that includes medical, vision and dental coverage, a fabulous merchandise discount, an employer-matched 401(k) plan, employee stock purchase plan and much more depending on your role.

 

We are an equal opportunity employer committed to providing a diverse environment.

This job description is intended to describe the general nature of the work employees can expect within this particular job classification. It is certainly not a comprehensive inventory of all duties, responsibilities and qualifications required for this job.