Customer Service Rep/Inside Sales

  • Teledyne Cable Solutions
  • Dallas, TX, United States
  • Sep 06, 2017
Full time Customer Service/Call Center Manufacturing/Operations

Job Description

SUMMARY Promotes the sale of Teledyne Storm Cable Solutions products by telephone and visits to our customers, presenting our capabilities & services, seeking new applications, enhancing relationships with current and new contacts and fostering good will.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Operational responsibilities •Maintains and grows current customer account base.

  • Improve customer satisfaction and loyalty by building strong relationships with customer accounts
  • Order entry and maintenance of targeted accounts during maturation of account.
  • Completion of various documents relating to order fulfillment
  • Organization and filing of sales documents
  • Communicate with customers concerning products and orders.
  • Identify and recommend product development opportunities to prospective customers
  • Receive and process RFQ’s as required.
  • Perform quotation follow-up activities.
  • Develop and provide specification sheets to prospective customers as needed.
  • Preparation and distribution of reports
  • Work with and support outside sales personnel and efforts pertaining to the development of prospective and developed customers.
  • Continual follow up activities related to development, growth and maintenance of prospective customers and developed customers.

 Activities may include, but are not limited to:

  • Continual telemarketing activities
  • Fulfillment items – samples, literature, information or data
  • Relationship building
  • Development of products/projects with customer engineering staff
  • Implements and monitors the development of new business by utilizing and training on lead generation techniques, sales follow-up, call log sheets, sample tracking, etc. and compiling the data into periodic reports.
  • Collaborate on customers: Identify, initiate and build relationships with important accounts to grow business base.

Activities may include, but are not limited to:

 

  • Assist in the evaluation and pursuit of key accounts sharing tactics and agreeing on sales strategy.
  • Continually seek to uncover new applications with existing contacts.
  • Continually seek to identify new contacts within the same company.
  • To the best of abilities, provide technical product support
  • Using customer contact experience, assist in new applications proposal generation and provide contract review input
  • Look for and communicate possible product development opportunities that may be uncovered while contacting customers.

Identify and report significant trends especially where you are supporting multiple accounts within the same market segment

 Order/Production/Run Sheet Entry and Filing

*Bachelor's degree (B. A.) from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience. High School Diploma or equivalent required. 1-2 years in customer service/inside sales

 

*Must be a self-motivated individual willing to learn in a fast-paced environment.

*Must be able to self-direct and prioritize workflow to consistently meet strict deadlines.

*Must have strong attention to detail.

*Must be able to work well with/within teams.

*Experience and understanding ERP systems.

*Individual must know basic mathematics

*Candidate should be proficient in Microsoft Outlook and Word. Should be able to create excel spreadsheets and power point presentations.

 Regularly required to sit, stand, or walk through the facility. Sitting for long periods, frequent computer and phone use. Some travel may be required.

 Office work Environment. 

Teledyne Cable Solutions offers our Employees an excellent benefit package including:

  • Medical
  • Prescription Drug
  • Dental
  • Vision
  • Life Insurance for employee, spouse and children
  • Short-Term Disability
  • Long-Term Disability
  • Employee Assistance Program
  • 401(k) Plan with Company Match
  • Stock Purchase Plan
  • Educational Assistance
  • Holidays
  • Vacation Leave
  • Sick Leave
  • Flexible Spending

For external candidates, apply online at: www.teledynecareers.com

 "Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation, gender identity and pregnancy, national origin, disability, or protected Veteran status, or any other characteristic protected by applicable federal, state, or local law."

 Applicants must be a U.S. citizen or a "U.S. Person". A U.S. Person is defined as a person who is a lawful permanent resident “Green Card holder” as defined by 8 U.S.C. 1101 (a)(20) or who is a ”Protected Individual” as defined by 8 U.S.C. 1324b(a)(3).

 If you need assistance or an accommodation, while seeking employment, please email jane.willis@teledyne.com or call (214) 637-1381. We will make a determination on your request for accommodation on a case-by-case basis.