Client Service Representative

  • McCarthy, Burgess & Wolff
  • Bedford Heights, OH, United States
  • Sep 08, 2017
Full time Clerical/Administrative

Job Description

The Client Service Representative is responsible for the day to day to contact between clients and McCarthy, Burgess & Wolff, Inc. (MB&W).  This position is also responsible for Payment Processor II duties.

Essential Job Functions

  • Maintains contact with clients via phone and/or email.
  • Requests additional documentation.
  • Requests verification of direct payments.
  • Offers settlements.
  • Identifies and reviews client correspondence and responds appropriately.
  • Fulfills reporting requests for clients.
  • Reports payments or credit submissions to Cash Department for posting.
  • Fulfills duties of Payment Processor II position.
  • Reads, comprehends and adheres to the Fair Debt Collections Practices Act (FDCPA).
  • Reads, comprehends, and adheres to any and all applicable International Organization for Standardization (ISO) policies.

Job Requirements

Knowledge: Customer Service experience a must with experience with MSO Products.
Skills/Aptitudes: Exceptionally organized and detail oriented with the demonstrated ability to work in a fast-paced environment, multifaceted and works well under     pressure.  Proven negotiation, analytical, and critical thinking skills.  Good computer skills and proficiency with word processing and spreadsheet software programs are required.
Interpersonal Skills:  Ability to drive cross-functional projects, prioritize conflicting demands, take initiative, work proactively and be resourceful; outstanding interpersonal skills with the ability to work both independently and collaboratively with a diverse set of personalities and a strong client focus; and self-starter with a desire to grow/learn. Pleasant telephone voice/manner, ability to operate simple office equipment sufficiently to perform the job. Ability to compose correspondence.