Client Service Representative

  • McCarthy, Burgess & Wolff
  • Bedford Heights, OH, United States
  • Oct 09, 2017
Full time Clerical/Administrative

Job Description

The Client Service Representative is responsible for the day to day to contact between clients and McCarthy, Burgess & Wolff, Inc. (MB&W).  This position is also responsible for Payment Processor II duties.

Essential Job Functions

  • Maintains contact with clients via phone and/or email.
  • Requests additional documentation.
  • Requests verification of direct payments.
  • Offers settlements.
  • Identifies and reviews client correspondence and responds appropriately.
  • Fulfills reporting requests for clients.
  • Reports payments or credit submissions to Cash Department for posting.
  • Fulfills duties of Payment Processor II position.
  • Reads, comprehends and adheres to the Fair Debt Collections Practices Act (FDCPA).
  • Reads, comprehends, and adheres to any and all applicable International Organization for Standardization (ISO) policies.