American Sentry Solar is a division of American Design and Build, LTD., a well-established, flourishing home improvement company, located in Harford County. We have proudly served as one of Maryland’s trusted names in home improvement for more than twenty-three years and as an innovative provider of residential solar power since 2009.
Are you looking to work for a company where your unique personality is not only allowed, but is very much encouraged and appreciated? Our Havre de Grace call center is currently looking for part-time, high-performing, customer service-oriented applicants who are outgoing, friendly, and comfortable speaking on the phone with multiple people on a daily basis.
If you have a strong work ethic, a solid customer-oriented sales philosophy, and the drive to succeed, the Telemarketing/Customer Service Representative position may be right for you!
- Provide exceptional customer service to every prospective customer
- Call “warm” leads (i.e. individuals who have expressed a genuine interest in solar power)
- Inform potential customers about the company and the solar products offered
- Determine scheduling eligibility of potential customers
- Schedule qualified appointments for in-home demonstrations
- Reschedule cancelled appointments
- Track all leads and appointment results in our database management system
- Meet or exceed pre-determined performance goals and sales quotas
- Prior customer service experience
- Basic database management knowledge
- Excellent communication skills (verbal and written)
- High energy, professional phone presence
- Ability to multi-task
- Very comfortable in a fast-paced environment, while striving to meet performance and sales goals
- Performance and results motivated
- Detail oriented and highly organized
- Must have strong interpersonal skills and be highly flexible, particularly when working with other team members
- Previous call center experience, in addition to the previously listed essential qualifications, is a PLUS!