IT Support Technician

  • City Facilities Management (FL) LLC
  • Jacksonville, FL, United States
  • Oct 27, 2017
Full time Computer/Tech/Internet

Job Description


Job Title:  IT Support Technician

Reports to:  IT Support Supervisor

Location:  8211 Cypress Plaza Drive, Jacksonville, FL  32256

Business Unit:  City Facilities Management (FL) LLC

Employment type:  Full Time


The IT Support Technician is responsible for providing support for all propriety mobile applications and portals, as well as all aspects of desktop, phone and support.


  • Investigate, diagnose and analyze mobile application faults
  • Liaise with app developers in order to resolve mobile app faults
  • Provide telephone support on the Information Technology Help Desk.
  • Support the Company software
  • Install software upgrades and installations
  • Install and configure desktop hardware installations, updates and support
  • Support iPhones and iPads
  • Provide out of hours support, when required (on call hours)


Education: High School Diploma

Experience: This position requires experience with desktop systems and communications devices using current technologies .

Desired Skills:

Windows 10 - Office 2016 Support - Office 365 Administration – iPad and iPhone Support - Excellent Troubleshooting Skills – Strong Customer Service Skills – Outstanding Communications Skills

Working Hours:

Normal working hours are 8am to 5pm Monday through Friday.  This role requires occasional work hours.  Participation in on call rotation is required.