IT Support Technician

  • City Facilities Management (FL) LLC
  • Jacksonville, FL, United States
  • Oct 27, 2017
Full time Computer/Tech/Internet

Job Description

JOB DETAILS

Job Title:  IT Support Technician

Reports to:  IT Support Supervisor

Location:  8211 Cypress Plaza Drive, Jacksonville, FL  32256

Business Unit:  City Facilities Management (FL) LLC

Employment type:  Full Time

JOB PURPOSE

The IT Support Technician is responsible for providing support for all propriety mobile applications and portals, as well as all aspects of desktop, phone and support.

 RESPONSIBILITIES

  • Investigate, diagnose and analyze mobile application faults
  • Liaise with app developers in order to resolve mobile app faults
  • Provide telephone support on the Information Technology Help Desk.
  • Support the Company software
  • Install software upgrades and installations
  • Install and configure desktop hardware installations, updates and support
  • Support iPhones and iPads
  • Provide out of hours support, when required (on call hours)

EDUCATION AND QUALIFICATIONS

Education: High School Diploma

Experience: This position requires experience with desktop systems and communications devices using current technologies .

Desired Skills:

Windows 10 - Office 2016 Support - Office 365 Administration – iPad and iPhone Support - Excellent Troubleshooting Skills – Strong Customer Service Skills – Outstanding Communications Skills

Working Hours:

Normal working hours are 8am to 5pm Monday through Friday.  This role requires occasional work hours.  Participation in on call rotation is required.